Refund & Returns Policy

Last updated: January 30, 2026

Thank you for shopping with Playful Intentions. Due to the intimate nature of our products, we have specific return guidelines outlined below.

All Sales Final (Hygiene Policy)

For health and safety reasons, all intimate products are final sale once opened or used.

We do not accept returns or exchanges on personal or intimate items, including (but not limited to):

This policy is in place to protect all customers.

If your item arrives damaged or defective, we’re here to help.

Please contact us within 7 days of delivery at:

Include:

Once reviewed, we will offer a replacement or refund on a case-by-case basis.

If you receive the wrong item or something is missing from your order, please contact us within 7 days of delivery so we can resolve it quickly.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Orders may only be canceled if they have not yet been processed or shipped.

If you need to cancel an order, contact us immediately at:

Once an order has shipped, it cannot be canceled.

If you have any questions about returns or refunds, please contact: